We would like to thank those who participated in last month's EVGA.com contest. Many participated in the contest to guess the average EVGA.com Customer Service/Technical Support call time and the average EVGA.com Customer Service/Technical Support hold time. Many participants were guessing that the call times and hold times were long. In all actuality, EVGA.com Customer Service/Technical Support pride ourselves in maintaining an 8 minute average Call Time and 3 minute average Hold Time. We understand that our customer's time is valuable. EVGA.com Customer Service/Technical Support exceeded both these numbers. The average of the Call Time submissions is 11 minutes 23 seconds. The average of the Hold Time submissions is 3 minutes 23 seconds. We are happy to exceed our customer's expectations in providing quality customer and technical support to our valued customers in a timely and efficient manner. We will continue to provide our customers with the support they deserve now and in the future. Click here to view the contest winners! |