• If you have purchased this product directly from EVGA, please follow the RMA Policy detailed in our eStore Terms.


• If you did not purchase this product directly from EVGA, you must first try to contact your vendor for a replacement. If this is not possible, you may request a Return Merchandise Authorization (RMA), but all requests will be subject to the following terms:
• Your product must still be under warranty
• Customers may be required to pay for associated shipping costs (including shipping the defective product to EVGA and return shipping for the replacement product).
• EVGA does not offer any form of cross-shipping.
• All RMA returns must be handled via shipping. EVGA does not allow for any products to be dropped off or picked up.
• When sending in your video card(s) for replacement, ship ONLY the bare video card(s). DO NOT send in any of the accessories that came with the original packaging.
• Once EVGA has received your video card(s), please allow up to three (3) business days for your replacement to be shipped.
• EVGA reserves the right to decline any application for an RMA number.

If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service or by calling 888-881-EVGA (3842) option 2. Customer Service can be reached anytime Monday through Friday, between the hours of 9:00AM - 5:30PM Pacific Time.

In order to complete an RMA through EVGA, you must be logged into the website and go to the My Products page. That page will display all of your products currently registered with EVGA, and show both Step-Up and RMA availability.

Once you submit your RMA you can return to the My Products page to get updates on your RMA progress. If you have any questions or problems please contact EVGA Customer Service.