All orders placed after 3PM PST will be shipped out on the next business day. Business days are Monday through Friday, except holidays. So, a package ordered after 3PM on a Friday will not ship out until the following Monday. Also, deliveries can only be made during the aforementioned business days. Saturday delivery is not available. This means an order shipped with Next Day Air on Friday will arrive on the next business day, which should be the following Monday, unless it is a holiday weekend, in which case, the next non-holiday business day.

Also, EVGA currently employs both UPS and Fedex Shipping. At the time of your shipment, we will choose the shipping company most suited to complete shipment of your order.

A customer may ship an order to an address different from the billing address, however, to be able to process the order successfully, the billing address must be verifiable through the credit card company, which is explained below.

In order for us to verify your address, a $1.00 charge and void may appear in your credit card statement. This results in a net charge of $0.00 and you should not be incurred any additional charges. This is required to verify your billing address. If you have any problems with this transaction, please contact our Accounting Department at 888-881-EVGA (3842) option 3 Monday through Friday between the hours of 9AM-5:30PM PST.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, EVGA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. EVGA shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EVGA shall immediately issue a credit to your credit card account in the amount of the charge.

There are several different categories that product returns fall into. These are unopened returns, opened returns, and defective product returns – pre orders and promotional items will have their own return policies that will be made available for those items. Each of these categories have slightly different requirements and characteristics.

Within the first 30 days of your receipt of the product, we will fully refund you for any non-clearance or non-promotional unopened item for any reason (shipping fees not included).

You will be responsible for the return shipping of non-defective products.

You must have an RMA number to return your product. RMA numbers are good for only 14 days after they are issued.

You will be credited with your refund within 5 business days of us receiving your returned product.

Within the first 30 days of your receipt of the product, we will fully refund you for any non-clearance or non-promotional opened item for any reason (shipping fees not included).

You will be responsible for the return shipping of non-defective products.

Items must be in ‘as-new’ condition, in original packaging and with all warranty cards, manuals, and accessories. There will be a 15% restocking fee applied to all opened returns.

You must have an RMA number to return your product. RMA numbers are good for only 14 days after they are issued.

You will be credited with your refund within 5 business days after receiving your returned product.

EVGA stands behind all of its products and offers the following remedies for defective products.

  Refund on Defective Products (within first 30 days only)

Within the first 30 days of your receipt of the product, we will fully refund you for any defective item for any reason (shipping fees included).

EVGA will pay for UPS Ground return shipping, any other shipping type used will be the responsibility of the customer.

All defective items are tested upon receipt. If a product is returned as defective tests otherwise, the customer will be held responsible for the shipping fees and a 15% restocking fee – just as if the item were an Opened Return.

You must have an RMA number to return your product. RMA numbers are good for only 14 days after they are issued.

You will be credited with your refund within 5 business days of us receiving your returned product if the card is less than 30 days old.

EVGA does not do cross-shipping.

  Replacement (available for 1 year after purchase)

EVGA will replace a defective product with an identical model (or newer substitute, at our discretion).

EVGA will pay for UPS Ground return shipping, any other shipping type used will be the responsibility of the customer. Shipping of defective products will be the responsibility of the customer.

You must have an RMA number to return your product. RMA numbers are good for only 14 days after they are issued.

EVGA does not do cross-shipping.